Privacy Policy

Men’s Minds Matter takes great care to preserve your privacy and safeguard any personal details you provide to us, whether on this website or by another means. This Policy explains how we collect and use your information.

By using our website or providing us with your personal information you are agreeing to this Policy. We may update this Policy at any time without notice to you, so please check it regularly. We will endeavour to get in touch directly to update you on any changes that we make.

Our Privacy Principles

You can be confident that:

  • We only use personal information in the ways we need to and that is expected of us.

  • We only use your personal information to contact you with regards updates and initiatives related to our work and objectives

  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will respected straight away

  • We will never release your information to organisations outside Men’s Minds Matter for their marketing purposes.

  • We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable

  • We take all reasonable care to safeguard your personal information through security policies and secure business processes.

When will I need to provide my details?

We may collect personal information from you when you:

  • Contact us via the website or by email regarding either Men’s Minds Matter or the Men’s Institute

  • When you make a donation to the organisation

  • Use one of our services, such as our therapy service, Men’s Institute or online self help resources

  • Contact us or become involved with us in another way, for example with our governance, as a volunteer or contributor.

What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number as well as information you provide in any correspondence between us.

We also gather general information about the use of our website, such as which pages users visit most often. We may also track which pages users visit when they click on links in Men’s Minds Matter/ Men’s Institute emails. We may use this information to make improvements to our website and to ensure we provide the best service for users.

There are three different companies that collect basic user information (such as: IP address, what browser viewers are using, how long their on the site for, etc.) through our website:

  • Google Analytics

How do we use personal information?

We may use your personal information to:

  • Provide you with the important advice and support you’ve asked us for, whether this be over our through our publications or other important services

  • Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records

  • Improve your experience with us. We may use your information to enhance the service that our staff provide, to improve our information and communications, or to personalise the website to better suit your needs

  • Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, and may include fundraising updates; of course, we will only do this either with your consent, where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us.

You can of course ask us at any time to change how we contact you, simply contact us at: 

We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority)

A special note about the Sensitive Information we hold

If you contact us, you may choose to provide details of a sensitive nature.
We only use it for the purposes of dealing with your enquiry and evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

Who sees your personal information?

The personal information we collect about you will be used by our staff and some trained volunteers at Men’s Minds Matter so that they can support you; and possibly to legal and regulatory authorities if required to by law.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

How do you use cookies on this website?

For information on how cookies are used on this website, please see our Cookie Policy.

What if I don’t want you to use my details anymore?

If you ever change your mind about these choices, you can update your contact preferences at by emailing us on Any choices you make on this page will overwrite any previous preferences you told us. This helps us record the most up-to-date information for you.

Access rights

You have the right to request copies of your personal information within our custody and control, and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information.

In relation to all of these rights, please email us at email below. In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.

Online Advertising

When we do online (paid search) advertising – this is anonymously targeted at those using websites we think will attract new supporters to us, or at those web users who have shown an interest in the charity or related subjects. We do not store data received in this way – we place ads according to online behaviours and interests (see Cookie Policy). 

Who we are

Men’s Minds Matter is committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.

For further information about our privacy practices, please contact our Data Protection Lead by:

Writing to CEO of Men’s Minds Matter @ Unit B4I, Bussey Building, 133 Rye Lane, Peckham Rye, London, SE15 4ST